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We want to hear from you. Choose from one of our contact methods below to get in touch with us.

How Can We Help You Today?

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Contact Us

We would like to hear from you. Please send us a message by filling out the form below and we will get back with you shortly.

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Donation Request

Donation Request

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Please note that not all requests can be honored. If a donation is given, it will be mailed to the address included in the donation request form.

Lost Gift Card

Lost Gift Card

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If you do not remember the exact date of gift card purchase, a ballpark range is helpful.
Please provide any additional information you believe may be helpful for us.
Private Dining Request

Private Dining Request

Please Note: We do not accept private dining requests for parties of fewer than 7 people (except at Vintage Prime & Seafood).
Please note: For events in less than 48 hours, please call the restaurant directly.
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Frequently Asked Questions

Restaurants

Are Your Restaurants Open to the Public?

Yes, all RedWater Restaurants are open to the public, including the restaurants located at our country clubs.

Where Are Your Restaurants Located?

RedWater has 10 restaurants located throughout West Michigan, around Grand Rapids, and on the lakeshore. Visit each restaurant’s website for location details and a map, or view the full restaurant location list here.

What Are Your Hours of Operation?

Each of our restaurant’s hours vary. Visit your preferred restaurant’s website to see current hours.

Generally, most RedWater Restaurants are open daily for lunch and dinner and offer their full menu of handhelds and entreé options all day. Some locations also offer brunch features in addition to their full menu on Sundays. Visit our restaurant-specific websites for complete details.

What Are Your Holiday Hours?

Our holiday hours vary by location and holiday. Please contact your preferred restaurant directly, or visit our restaurant-specific websites for their current hours.

Christmas & New Year’s Day

RedWater Restaurants are typically closed on Christmas and New Year’s Day to allow our team to spend time with family and friends. 

Other Holidays

The following restaurants are open for holiday buffets on Mother’s Day, Easter, and Thanksgiving:

Early Closing Times on Holidays

Please note that, depending on the amount of business on holidays when our restaurants are open and the day prior to holidays, our restaurants may close early. We leave this decision to the discretion of the management team. Please call to ensure we are open if you are planning to visit us close to closing on those days.

What Is the Dress Code at Your Restaurants?

Come as you are! RedWater Restaurants do not have a required dress code. 

All of our restaurants have a relaxed and casual atmosphere. Depending on the occasion you’re celebrating with us, attire can range from dressy to smart or business casual to athleisure or sporty (since many of our restaurants are located on golf courses).

If you would like to get a feel for the ambiance of our restaurants, be sure to check out our restaurant-specific websites.

Do You Offer Takeout?

Yes, takeout is available at all of our restaurants. For your convenience, we offer online ordering on each restaurant’s website. You can also place a takeout order by calling the restaurant you would like to order from.

If you would like to pay for your takeout order with a gift card or a Country Club member number, please call the restaurant to place your order, as these payment options are not currently available through online ordering.

Please note, to ensure the best service possible, takeout service may be unavailable when our restaurants are extremely busy so we can remain focused on the service of our dine-in guests. Also, during peak season, takeout is not available at Boatwerks or The Butler.

Do You Offer Delivery?

We have partnered with Grubhub to offer delivery service for our customers. Links to order delivery through Grubhub can be found on each restaurant’s website. (RedWater gift cards and Country Club member numbers are not payment options through Grubhub.)

Please note, to ensure the best service possible, delivery service may be unavailable when our restaurants are extremely busy so we can remain focused on the service of our dine-in guests. Also, during peak season, delivery is not available at Boatwerks or The Butler.

What Safety Measures Do You Take in Your Restaurants?

The health and safety of our guests and team members is always our top priority. In addition to our participation in the ServSafe Dining Commitment, we are in constant contact with our local health departments to ensure that we provide a safe environment for our guests and staff. View more information on Our Safety Commitment page.

Our Menus

Where Can I View Your Menus?

To view each location’s unique food and beverage offerings, visit our restaurant-specific websites, then select to view the Menu page.

What Is the Age Requirement for Ordering from Your Kids Menus?

Children 12 and under can order from our Kids Menus.

Do Your Restaurants Offer Vegetarian Options?

Yes, each of our restaurants offers several vegetarian dishes that are denoted on our menus. Items denoted as vegetarian may contain eggs & dairy. 

Many other dishes on our menus can be modified to be vegetarian. Our chefs are always happy to prepare customized dishes for guests upon request, so talk with your server about additional options for your specific dietary needs.

Do All RedWater Restaurants Have Gluten-free Offerings?

Yes, each of our restaurants offers several items made without gluten-containing ingredients that are denoted on our menus. However, our kitchen is not a gluten-free environment, so it is possible these menu items could come into contact with gluten during preparation. If you’re highly sensitive to gluten, please let your server know upon being seated.

Can Food and Beverages Be Customized to Meet Specific Allergy Requirements for Guests?

Our chefs are always happy to prepare customized dishes for guests upon request, so talk with your server about your specific dietary needs. If you’re allergic or highly sensitive to any ingredient, please let your server know upon being seated.

Reservations & Events

Are Reservations Available?

Most RedWater Restaurants are on a first-come, first-served basis only for parties of six or fewer.

If your party has six or fewer people, check in at our host stand when you arrive at the restaurant, and we will be sure to get you seated and dining as soon as possible! 

If your party has seven or more people, please contact us to make a reservation.

Do You Have Private Dining Options for Meetings or Events?

Most of our locations have private rooms available. We offer an array of seating options, customized menus, and dedicated servers for your private meetings and events.

Many of our restaurants are connected to larger event venues, so parties of 15+ will be directed to our RedWater Events team to better assist you. Please contact us with your desired party size and a member of our RedWater team will help with your meeting or private event request.

How Do I Book a Private Event?

Submit a request for private dining on the Private Dining page of the restaurant of your choosing. Simply provide some information about your event, and a RedWater manager will get in touch with you about booking your gathering.

Do You Offer Catering?

At RedWater Restaurants, our primary focus is on in-restaurant dining. However, we do offer some limited catering options that can be found on our RedWater Events website. Please contact our RedWater Events team for more information.

Specials & Club RedWater

What Specials Do You Currently Offer?

Be the first to find out about promotions, specials, and RedWater news by signing up for email updates!

You can also check out current specials and upcoming events on each of our restaurant websites.

Do You Offer a Birthday Special at Your Restaurants?

We look forward to celebrating your special day with you! Guests who join us on their birthday receive half off an entrée at any of our RedWater Restaurants. Our birthday special is valid for dine-in only, up to a $20 value, and cannot be combined with other offers or discounts.

To receive other great offers, be sure to sign up for our RedWater Restaurants eNews to stay in the loop on our latest happenings and promotions.

Do You Have a Rewards Program?

Yes, RedWater Restaurants has a great rewards program called Club RedWater! For $49 annually, guests enjoy 12 months of rewards valued at over $150, as well as 10% off food and beverage purchases at all RedWater Restaurants. View complete information and sign up for Club RedWater today!

Gift Cards

How Can I Purchase Your Gift Cards?

You can purchase e-gift cards and mailed gift cards online, or you can purchase gift cards in person at any of our RedWater Restaurants.

Where Are RedWater Gift Cards Valid?

RedWater gift cards are the perfect gift for any food lover or golf enthusiast in your life! Gift cards are available for use at all RedWater Restaurants, RedWater golf shops, RedWater public golf courses, and LiveGolf Studios indoor golf simulator facilities. View complete information and purchase a gift card online.

How Do I View the Balance on My Gift Card?

You can check your gift card balance online here.

Does RedWater Offer Discounts on Large Gift Card Purchases?

Please email us if you are interested in making a large gift card purchase.

How Long Does It Take for Me to Receive My Gift Card Order Once It's Placed?

E-gift card orders are typically sent within a few minutes of placing your order. If you placed an e-gift card order but have not received it, be sure to check your spam/junk folder.

Please allow 9–14 business days for standard mail delivery of physical gift cards ordered online.

If you have questions or concerns about your gift card purchase, please email us.

Employment

How Can I Apply for a Job at RedWater Restaurants?

We are always looking for new members to join our RedWater team. Check out the Employment page to learn more about our job opportunities, view our company benefits, and apply online to the restaurant you are interested in working at.

Who Can I Contact for Employment Verification of a Current or Prior RedWater Employee?

If you are looking for employment verification for a current or prior employee, please contact RedWater’s human resources provider: Axios HR | service@axioshr.com | (616) 949-2525.

Who Can I Contact Regarding My Own Employee Information with RedWater?

If you're looking for information pertaining to your own employment, please contact the restaurant’s General Manager.

Contact

How Can I Provide Feedback About My Restaurant Experience?

At RedWater Restaurants, it is always our goal to provide top-notch food and service that makes our guests want to return! We value your feedback because it helps us see where we can better deliver a wonderful experience for you and every guest. 

We appreciate your patronage and thank you for taking the time to let us know about your experience:

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How Do I Make a Request for a Donation?

RedWater is proud to sponsor many community events and nonprofit organizations. Please know that we will do our best to consider as many requests as possible. However, we are unable to accommodate them all. 

Due to the large volume of requests that we receive, we do not respond to all requests. If you do not hear back from us, we unfortunately are not able to accommodate your donation request. 

To better manage the many requests we receive weekly, we ask that all requests be submitted through our website only. Please submit your request at least one month prior to the event in order to allow us time to consider and provide a donation.

Where Can I Submit Advertising Inquiries to Work with RedWater?

Please email us with any and all advertising, marketing, and sales proposals.

Please note that due to the large volume of inquiries that we receive, we do not respond to all proposals or requests. If you do not hear back from us, we unfortunately are not able to consider your proposal at this time.